Marcus Hansen

GTM Engineer · Customer Success

I build the AI systems that make customer relationships scale, and I own those relationships too. Part systems builder, part trusted advisor. I co-lead an AI consulting firm where I ship automations for clients and stay their main point of contact through adoption. Open to GTM Engineer and Customer Success roles at startups.

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Experience

Cofounder & Lead AI Engineer

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2026 to Present

Co-founded an AI consulting firm and do both halves of the GTM-engineer job: build the automations and own the customer. Run discovery, ship AI systems tailored to each client's workflow, then stay their primary point of contact through onboarding, adoption, and expansion.

  • Build AI automations and internal tools that let non-technical teams move faster (Claude API, multi-agent systems, AWS)
  • Serve as the trusted advisor: needs analysis, onboarding, training, and day-to-day support
  • Turn single projects into ongoing partnerships. Retention through results, not upsell scripts

Full Stack Developer

BS&Co

2026

Built the go-to-market automation a small team ran on. Shipped a multi-agent AI system that drafts and validates marketing copy in daily production, plus a campaign calendar that pulls three data sources, queries Postgres, and auto-generates monthly marketing schedules.

  • Integrated multiple data sources and APIs into working GTM tooling
  • Translated messy business goals into shipped, reliable systems

Operations Specialist Associate

Landmark Transcription

2022 to 2025

Ran the workflow queue for a fully remote operation: categorizing and assigning files, driving timely resolution against tight turnaround deadlines, performing quality assurance, managing billing and invoicing, and communicating directly with clients.

Skills & Credentials

Systems builder and trusted advisor, in one seat

GTM Systems & Automation

AI Automation (Claude API)Multi-Agent SystemsWorkflow AutomationData PipelinesAPI IntegrationsInternal Tooling

Customer Success & Retention

Client OnboardingDriving AdoptionPrimary Point of ContactNeeds AnalysisEscalation ResolutionProjects into Partnerships

GTM Tooling & Data

Salesforce (In Progress)CRM & Data IntegrationReporting & AnalyticsTurning Data into InsightBusiness ReviewsQuick to Learn New Tools

Technical Fluency

Python & TypeScriptREST APIsPostgreSQLAWS (Lambda, RDS, Bedrock)RAG & Vector SearchResident Product Expert

Certifications

  • AWS Certified AI Practitioner

    Amazon Web Services · 2026

  • Claude Code in Action

    Anthropic · 2026

  • Salesforce Administrator

    Salesforce · In progress

Education

Bachelor of Science, Exercise Science

Bemidji State University · 2024

NCAA Division II FootballNSIC Defensive Player of the YearAP All American Selection

My Journey

Marcus Hansen hiking along the California coast

Walk On to All American

Started as a walk on at Bemidji State University and worked my way to becoming the 2023 NSIC Defensive Player of the Year and a two time AP All American. This journey taught me that dedication and persistence can overcome any obstacle.

Minnesota State Mankato RosterBemidji State Roster

Finding My Voice

After being dismissed from a university for my sexual orientation, I found an inclusive home at Minnesota State Mankato, where I could be both an athlete and my authentic self. Overcoming this adversity taught me resilience and perseverance, qualities I bring to every project.

Read my story in the Star Tribune

The Builder Who Owns the Relationship

Most people are either the engineer who builds the system or the CSM who owns the customer. I do both. I ship the AI automation that makes a team faster, and I'm the person the client calls when they need something. That blend, systems fluency plus genuine relationship work, is exactly what a GTM-engineering seat asks for, and it is how I turn one project into a lasting partnership.

Let's Talk

Hiring for a GTM Engineer, Customer Success, or systems-and-relationships role? I'd love to hear about it.

Marcush1802hansen@gmail.com507.201.7442LinkedInWaseca, Minnesota

Response within 24 hours