Marcus Hansen

GTM Engineer · Customer Success

I build the AI systems that make customer relationships scale, and I own those relationships too. Part systems builder, part trusted advisor. I co-lead an AI consulting firm where I ship automations for clients and stay their main point of contact through adoption. Open to GTM Engineer and Customer Success roles at startups.

Download Resume

Experience

Co-Founder & Client Success Lead

Admin Ambassadors

2026 to Present

Cofounded an AI consulting firm and own the client relationship end to end. Lead discovery to understand each client's goals, run onboarding and implementation, and drive adoption of the solutions we deliver, serving as the primary point of contact throughout. Turn single engagements into ongoing partnerships by delivering measurable outcomes and staying close to each account, coordinating across stakeholders and acting as the trusted advisor clients rely on.

  • Run discovery, onboarding, and implementation, then drive adoption of what we deliver
  • Serve as the primary point of contact and trusted advisor across every stakeholder
  • Build the systems behind the work too (Claude API, multi-agent architectures, AWS)

GTM Engineer

BS&Co

2026

Built the automation systems that powered GTM at a marketing agency. Shipped AI driven tools for content generation, campaign scheduling, and data classification that drove marketing and sales operations, including a three agent system (Auto Brief) that produces validated email copy and a Campaign Calendar that integrates multiple data sources to auto generate optimized monthly marketing schedules.

  • Partnered cross functionally with marketing, operations, and leadership to turn go to market goals into shipped systems
  • Executed SEO and AEO work to grow inbound

Operations Specialist Associate

Landmark Transcription

2022 to 2025

Ran the workflow queue for a fully remote operation: categorizing and assigning files, driving timely resolution against tight turnaround deadlines, performing quality assurance, managing billing and invoicing, and communicating directly with clients.

Skills & Credentials

Systems builder and trusted advisor, in one seat

GTM Systems & Automation

AI Automation (Claude API)Multi-Agent SystemsWorkflow AutomationData PipelinesAPI IntegrationsInternal Tooling

Customer Success & Retention

Client OnboardingDriving AdoptionPrimary Point of ContactNeeds AnalysisEscalation ResolutionProjects into Partnerships

GTM Tooling & Data

Salesforce (In Progress)CRM & Data IntegrationReporting & AnalyticsTurning Data into InsightBusiness ReviewsQuick to Learn New Tools

Technical Fluency

Python & TypeScriptREST APIsPostgreSQLAWS (Lambda, RDS, Bedrock)RAG & Vector SearchResident Product Expert

Certifications

  • AWS Certified AI Practitioner

    Amazon Web Services · 2026

  • Claude Code in Action

    Anthropic · 2026

  • Salesforce Administrator

    Salesforce · In progress

Education

Bachelor of Science, Exercise Science

Bemidji State University · 2024

NCAA Division II FootballNSIC Defensive Player of the YearAP All American Selection

My Journey

Marcus Hansen hiking along the California coast

Walk On to All American

Started as a walk on at Bemidji State University and worked my way to becoming the 2023 NSIC Defensive Player of the Year and a two time AP All American. This journey taught me that dedication and persistence can overcome any obstacle.

Finding My Voice

After being dismissed from a university for my sexual orientation, I found an inclusive home at Minnesota State Mankato, where I could be both an athlete and my authentic self. Overcoming this adversity taught me resilience and perseverance, qualities I bring to every project.

Read my story in the Star Tribune

The Builder Who Owns the Relationship

Most people are either the engineer who builds the system or the CSM who owns the customer. I do both. I ship the AI automation that makes a team faster, and I'm the person the client calls when they need something. That blend, systems fluency plus genuine relationship work, is exactly what a GTM-engineering seat asks for, and it is how I turn one project into a lasting partnership.

Let's Talk

Hiring for a GTM Engineer, Customer Success, or systems-and-relationships role? I'd love to hear about it.

Response within 24 hours