Marcus Hansen

Healthcare Operations Professional

Two years and three roles across Sanford Health's Bemidji Medical Center: ER Ward Secretary, Triage Technician, and Physical Therapy Aide. Epic experienced, HIPAA disciplined, and calm in high volume clinical settings. Open to patient access, intake, scheduling, and clinical support roles.

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Healthcare Experience

ER Ward Secretary

Sanford Bemidji Medical Center

2022 to 2024

Registered and admitted patients, obtaining and verifying demographic and insurance information and entering it accurately into the registration system. Processed physician orders, coordinated admissions, transfers, and discharges, and scheduled appointments, referrals, and diagnostic procedures.

  • Answered and routed high volumes of multi line phone calls
  • Maintained patient charts and records in Epic
  • Handled confidential information under HIPAA

Triage Technician

Sanford Bemidji Medical Center

2022 to 2024

Took incoming patients' vital signs, roomed patients, and documented medications and allergies in the electronic medical record. Performed EKGs and assisted providers with in office testing and clinical procedures.

  • Supported patient flow and clinical staff in a fast paced environment
  • Kept exam areas clean and stocked

Physical Therapy Aide

Sanford Bemidji Medical Center

2022 to 2024

Prepared physical therapy patients and set up treatment areas and equipment for sessions. Supported therapists during treatment and maintained accurate patient records and schedules.

Cardiac Rehabilitation Intern

Sanford Bemidji

Fall 2024

Monitored vital signs and supported cardiac rehabilitation patients through individualized exercise programs.

Cofounder

Admin Ambassadors

2026 to Present

Cofounded a consulting firm serving business clients. Coordinate requests, resolve issues, maintain accurate data across systems, and communicate with stakeholders.

Skills & Credentials

What I bring to a clinic, hospital, or health plan team

Healthcare Systems

Epic (EHR)Electronic Health RecordsPatient & Insurance InformationHigh Volume AccuracyHIPAA ComplianceQuick to Learn New Systems

Intake & Coordination

TriageAppointment SchedulingReferral RoutingPatient RegistrationCase DocumentationAdmissions & Discharges

Clinical & Patient Care

Vital SignsEKGPatient RoomingCPR / BLS CertifiedExercise Program DesignCompassionate Patient Service

Administrative & Computer

Microsoft Word, Excel, OutlookAccurate Data EntryMulti Line PhonesWorking Across Multiple SystemsProfessional Phone PresenceClear Written Communication

Certifications

  • ACSM Certified Personal Trainer

    American College of Sports Medicine · 2023

  • BLS/AED Certified

    American Heart Association · 2022

  • Salesforce Administrator

    Salesforce · In progress

Education

Bachelor of Science, Exercise Science (Medical Fitness Emphasis)

Bemidji State University · 2024

NCAA Division II FootballNSIC Defensive Player of the YearAP All American Selection

My Journey

Marcus Hansen hiking along the California coast

Walk On to All American

Started as a walk on at Bemidji State University and worked my way to becoming the 2023 NSIC Defensive Player of the Year and a two time AP All American. This journey taught me that dedication and persistence can overcome any obstacle.

Finding My Voice

After being dismissed from a university for my sexual orientation, I found an inclusive home at Minnesota State Mankato, where I could be both an athlete and my authentic self. Overcoming this adversity taught me resilience and perseverance, qualities I bring to every project.

Read my story in the Star Tribune

From the Field to Patient Care

The discipline that built an All American career is the same discipline I brought to two years of patient facing work at Sanford Health: showing up every day, staying calm under pressure, and treating every patient and coworker with respect. I learn new systems fast, I take accuracy seriously, and I bring a teammate's mentality to every shift.

Let's Talk

Hiring for a patient access, intake, scheduling, or clinical support role? I'd love to hear about it.

Response within 24 hours